Privacy Policy

Last Updated: May 21, 2025

1. Introduction

Welcome to Sentra ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website getsentra.ai, use our application, or interact with our services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using our service, including:

• Contact information (name, email address) when joining our waitlist
• Information about your mental health experiences, if you choose to share this
• Feedback and communications you provide to us
• Payment information when making donations (processed securely by Stripe)

2.2 Information Collected Automatically

When you use our website or application, we may automatically collect certain information, including:

• IP address and device information
• Browser type and operating system
• Pages viewed and time spent on our site
• Referral source and entry/exit pages
• Cookie data (see our Cookie Policy section below)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Notifying you about changes to our services
• Allowing you to participate in interactive features
• Improving our website and services
• Providing customer support
• Monitoring usage of our services
• Detecting, preventing, and addressing technical issues

4. Cookie Policy

Our website uses cookies and similar technologies to enhance your experience and collect information about how you use our site.

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

4.2 Types of Cookies We Use

• Necessary Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Functional Cookies: Enable enhanced functionality and personalization.
• Marketing Cookies: Used to track visitors across websites to enable personalized advertising.

4.3 Managing Cookies

You can control and manage cookies in various ways. You can:

• Adjust your cookie preferences using our consent management tool
• Configure your browser settings to accept or reject cookies
• Delete cookies that have already been stored on your device

To update your cookie preferences at any time, click here.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers who help us operate our business
• Analytics providers (like Google Analytics) with your consent
• Payment processors for donation transactions
• Legal authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use military-grade encryption and follow GDPR, NHS DTAC, and HIPAA-aligned protocols.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at support@getsentra.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@getsentra.ai